Last Updated: 01.09.2025

1. Introduction

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and share your personal information when you use our website, place an order, or otherwise interact with us.

By using our website and services, you agree to the terms of this Privacy Policy.

 

2. Who We Are

 

This website is operated by Safety Outlet Ltd, registered in England and Wales, Company Number 12188347, with our registered office at 23 Farnworth Street, Widnes, England, WA8 9LH. We are the “data controller” responsible for your personal data.

You can contact us:

 

  • By post: Unit 24, Widnes Business Park
    Foundry Lane, Widnes, WA8 8UB

  • By email: info@safetyoutlet.co.uk

  • By phone: 0151 556 7546

 

3. Personal Data We Collect

 

We may collect and process the following types of personal data:

 

  • Order Information: Name, billing/delivery address, email, phone number, order details.

  • Account Information: If you create an account, we store your login credentials and order history.

  • Payment Information: Payment method details (handled securely by WooCommerce Payments, PayPal, or Worldpay; we do not store card details).

  • Enquiry Information: Details you provide when contacting us by email, phone, or through our forms.

  • Newsletter Signup Information: Name, email address, marketing preferences (only if you opt in).

  • Usage Data: IP address, browser type, device type, referral source, pages viewed, and actions taken on our site (collected via Google Analytics and similar tools).

  • Marketing & Advertising Data: If you consent, data from cookies/pixels to help us show you relevant ads on platforms like Facebook.

 

4. How We Use Your Data

 

We use your personal data for the following purposes:

  • To process and deliver your orders (Contract performance)

  • To set up and manage your account (Legitimate interests)

  • To communicate with you about your orders, enquiries, or service updates (Legitimate interests)

  • To send you marketing communications if you have opted in (Consent)

  • To improve our website and services through analytics (Consent)

  • To fulfil legal obligations and resolve disputes (Legal obligation)

 

5. Sharing Your Data

 

We may share your data with:

  • Payment Providers: WooCommerce Payments, PayPal, and Worldpay to process transactions.

  • Delivery Partners: Couriers and postal services to deliver your order.

  • Suppliers: Beeswift Ltd (for Special Order Products such as PPE/workwear) — we provide only necessary delivery details.

  • IT & Hosting Providers: Website hosting, email, and analytics services.

  • Marketing Platforms: If you consent, Facebook Ads and Google Ads.

    We do not sell your personal data.

 

6. International Transfers

 

Your data is stored primarily in the UK. Some third-party providers (e.g., Google, Meta) may process data outside the UK/EU. Where they do, we ensure adequate safeguards such as standard contractual clauses.

 

7. Data Retention

 

We keep your data only as long as necessary:

 

  • Order and account records: 6 years (for tax and legal purposes)

  • Newsletter subscriptions: Until you unsubscribe

  • Analytics data: Up to 26 months (Google Analytics default)

    After this, your data will be securely deleted or anonymised.

 

8. Cookies and Tracking

 

We use cookies to:

 

  • Necessary: Enable site functionality

  • Analytics: Measure site usage with Google Analytics 4 (with IP anonymisation)

  • Marketing: Track ad performance with Facebook Pixel (if consented)

 

You can manage your cookie preferences at any time via our [Cookie Settings link]. See our Cookie Policy for full details.

 

9. Your Rights

 

Under UK GDPR, you have the right to:

 

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Withdraw consent for marketing

    To exercise your rights, contact us at info@safetyoutlet.co.uk.

 

10. Updates to This Policy

 

We may update this policy from time to time. The latest version will always be available on our website.

 

11. Complaints

 

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.